FAQs on Knowledge Management (KM)

List of questions and answers, or Frequently Asked Questions (FAQs) on Knowledge Management (KM).

FAQs

Knowledge Management (KM)

Knowledge management is about creating an environment in which people’s experience and wisdom on Social Protection and Social Welfare programs delivery are valued; and where internal processes are structured to support social welfare policy makers, program managers and service providers in creating, sharing, and using knowledge. [See AO 17, s.2011]  
Knowledge Products are documents and publications derived from expertise, research, and lessons learned that respond to different demands of users and may cover a wide range of purposes. [See AO 17, s.2011] KPs contain knowledge that is ready to be used and benefited from. This definition is expanded to include other audio and/or visual materials in the Knowledge Product Development Process Guide. [See Memorandum from the Office of the Undersecretary for Protective Operations and Programs Group dated 5 October 2018]  
Below are examples of KPs for internal and public use: Advocacy Materials Educates, persuades, and mobilizes the Department’s partners and stakeholders to support the Department’s policies, programs, projects, and activities that promote the welfare and development of our clients. Learning Materials Supports existing materials for LDI’s; used for the conduct of the latter with accompanying Facilitator’s Notes (e.g. modules, case studies, graphic stories, etc.). Good Practice and Success Story Documentations Documents the positive results and impact of particular approaches or… Read more
Yes. In fact, all GPDs are KPs while not all KPs are GPDs.  
Yes and No. It all depends on the adherence of a material to the definition of a KP. KPs are determined this way and not by label. For instance manuals may be labeled as such, but not considered as a KP by the Department’s standards when it does not contain knowledge that is ready to be used and benefited from. KPs focus on answering how things could or should be done and not what any particular topic is or is not.  
The KPs available in the KM Portal are categorized according to the sectors such as children and youth, family and community, Indigenous People, Internally Displaced Persons, Migrant Workers, Older Persons, Persons with Disabilities, and Women.   
The users of the KM Portal can browse the available KPs even without a registered account. However, downloading of KPs is only available to users with registered accounts in the KM Portal.   
None, it’s free. As long as you have an account in the KM Portal, you may download your desired KP available in the KM Portal.  
Users with registered accounts in the KM Portal can download KPs as many as they want. However, it should be noted that proper citation must always be observed when using the reference materials accessed through the KM Portal.
Browse through the KPs available, then click the specific KP that you wish to access.Click the ‘Login to Download’ button and a prompt will appear so you can either login or register for an account. Provide the complete and accurate information needed in the form. Once logged in, you can directly click the ‘Download’ button for the KP.   
DSWD employees, regardless of employment status, can be members of the Core Group of Specialists if they are providing technical assistance or implementing a program or service on sectoral welfare and development.
DSWD employees who are interested to be part of the CGS may enlist through their CGS Secretariat at the CBS/U of their respective Field Offices or at the Social Welfare Institutional Development Bureau of the Central Office.
Senior specialist refers to a member assessed and certified as practitioner (competency level 3) or expert (competency level 4); serves as an authority in a particular field of expertise. As such, he/she has the knowledge and practice skills in providing technical assistance to partners and intermediaries. The senior specialist performs the following functions: Provide technical assistance on complex issues and concerns which may not have been covered by an existing policy or standard; and propose for amendment(s) thereof Provide inputs to enhance guidelines pertaining to field of… Read more
Junior Specialist refers to a member assessed and certified as apprentice (competency level 1) or associate (competency level 2); serves as the understudy of the specialist in a particular field of expertise. The Junior Specialist performs the following functions: Provide technical assistance according to existing policies and standards Provide inputs to proposed policies/measures concerning the sectors based on primary requirements or components for a policy or program Attend mentoring sessions in accordance to the designed learning and development intervention for the… Read more
The specialization tracks focus on the various vulnerable sectors such as: 1) Children and Youth, 2) Women, 3) Older Persons, 4) Persons with Disabilities 5) Internally Displaced Persons 6) Family and Community, 7) Indigenous Peoples 8) Migrant Workers. Competencies under each sector are: 1) Policy and Plan Development, 2) Standards Development 3) Direct Service Delivery and Transfer of Technology, 4) Advocacy on Behalf of the Vulnerable Sector, 5) Networking and Partnerships.
CGS members can participate in conferences, forums and other activities based on their interests and professional needs. Furthermore, a mentoring program is set up by the secretariat to ensure knowledge sharing and/or transfer among members.
CGS Members can start developing their specialization by assessing their competencies using the CGS Competency Framework and Competency Assessment Tool. After 
Currently, the certification program is available for child protection specialists. Certification programs for other sectors are still lined up for development.
CGS members are given more opportunities for professional development since their specialization development is managed. Members are also linked to professional networks and organizations based on their specialization.
The CGS Secretariat monitors the following indicators: Number of Technical Assistance Provided to partners and intermediaries, by form, channel, location Percentage completed in specialization development program (in-house training) Number of knowledge products developed Number of external trainings attended Number of external knowledge sharing sessions attended Number of feedback reports on trainings attended Number of feedback reports on TA provided Number of TWG memberships

The DSWD KM Portal is a dynamic facility founded to promote the development and sharing of knowledge within the DSWD and its partners. The Portal has vast collection of DSWD Knowledge Products (KPs) and other learning resources on social welfare and social protection.