KM PORTAL ONLINE FORUM FAQ


I. WHAT IS THE KM PORTAL ONLINE FORUM? WHAT CAN I DO HERE?

Discussions are done per topic on the KM Portal Online Forum. They allow you, along with other KM Portal users, moderators and COP subject experts, to discuss topics related to our services, program and activities, comment on our knowledge, seek help with problems, and collaborate on new initiatives. By posting questions and replies, you will be able to highlight what’s most useful to you and also provide insights to your community peers. We want to help create a collaborative, useful and informative environment that will add value to the DSWD KM Community.

 II. MUST I BE A DSWD EMPLOYEE TO PARTICIPATE? WHO CAN VIEW THIS COMMUNITY?

Anyone who visits the KM Portal Online Forum can read discussions, but only those with an active KM Portal account will be able to post.

III. WHAT LANGUAGES ARE SUPPORTED?

Currently the community only supports English and Filipino dialects, although English is preferred in order for others who do not understand the dialect to join in too.

IV. WHAT ARE THE USER LEVELS IN THE ONLINE FORUM AND HOW DO THEY WORK?

We’ve implemented a basic user levels program, but would really appreciate your feedback about what you’d like to see. Here are the current user levels:

  • USER – This the most basic user level available, and is also the default level given to members of the community. Users are expected to get involved by posting discussions, commenting, and validating information. You may be a COP subject expert, or you may be a newbie. We’re thrilled to have you as part of our community!
  • MODERATOR – This is a User that has been granted access to the posts and threads of all members of the community for the purpose of moderating discussion (similar to arbitration) and also keeping the forum clean (neutralizing spam and spambots etc.). Moderators are usually assigned by the DSWD KM Division.
  • ADMINISTRATOR – This is the super User in the KM Portal Online Forum. Only the KM Portal Administrator and the KEC Manager are given this user level.

V. WHAT ARE COP SUBJECT EXPERTS?

COP subject experts are our most active and helpful contributors. They’re KM Portal users who are the recognized experts in their field and have been asked by the DSWD to take the time to help other users to resolve issues, share their knowledge and expertise, and contribute their valuable insight to discussions. Want to join them? Stay active and visible in the community, gain more knowledge on your field, and keep participating!

COMMUNITY GUIDELINES


I. SEARCH FIRST!

Search for the answer first. The KM Portal and the KM Portal Online Forum contains a wealth of resources, so it’s good etiquette to show that you have at least looked for an answer before posting. A question that shows that a person is willing to try and help themselves is more likely to be answered than one which simply demands information. As a matter of fact, tell us what you have done to try and solve the issue yourself—often we can learn from that too! You should begin by looking through the KM Portal’s Knowledge area. If you come up empty-handed, however, that’s okay—many KM Portal community members are helpful and will help search our site for you.

II. ASK QUESTIONS

Once you have exhausted your search, use these guidelines to start a discussion:

  • Use a good subject line
  • The subject header is your golden opportunity to attract qualified experts’ attention in around 100 characters or less. Example:
    • Bad subject line: “Good practice for database management?”
    • Good subject line: “While encoding data for Pantawid and Listahanan, I was wondering if the program databases can be merged.”
  • Don’t use words in capital letters or words like urgent, quickly, or burning in your post, and especially not in the title. We are all professionals, and if you say it’s important, we’ll all treat it as such.

III. TAG YOUR CONTENT

You can add sector, program, tag and category metadata to your posts. This will help people sort and find your content more easily, and you’ll receive help more quickly.

IV. ASK ONLY ONE QUESTION PER DISCUSSION

For each question that you have, make a separate posting. Don’t ask multiple questions in one posting, as this can be confusing and might not result in the best answers because the subject line will not reflect all of your problems. If a new and unrelated question comes up during a thread, start a new thread.

V. PROVIDE ENOUGH INFORMATION 

Tell us which program or office you are working for – for example, LDI implementation under the Capacity Building Unit of FO CAR. If your question is regarding implementation, include your context. If it is a request for information, please be specific. Also, if it’s a big query, it might be better to break it down into separate questions.

VI. PROVIDE ENOUGH INFORMATION 

Remember that posts to the KM Portal Online Forum are visible to anyone visiting the KM Portal. Don’t share any information that you don’t want publicly visible, such as login information, account information, case numbers, or other private personal data or restricted company information. Don’t copy and paste responses from case emails.

VII. DON’T ASK SOMEONE TO SEND YOU AN E-MAIL

The question you ask and the solution to it is often also interesting for other KM Portal users. Whenever possible, keep the conversation in the community, rather than taking it to private email channels.

VIII. RE-READ YOUR QUERY BEFORE SUBMITTING IT

Put yourself in a reader’s position: Does the question make sense? Can people understand the problem? Is this enough information for someone to be able to help me resolve the problem? Good, specific questions lead to good, specific answers. Many KM Portal users like answering thought-provoking questions. This is one of the main reasons many experienced consultants, users, and COP subject experts participate regularly in the community.

IX. BE PATIENT

There are several reasons why your question may not be answered immediately:

  • Never assume that you are entitled to an answer. Remember that people have other responsibilities just like you and respond voluntarily. Perhaps you’ve uncovered a unique problem and nobody knows the answer.
  • Did you give the other users enough time? Be patient. If the question is urgent, open a support case.
  • Is your subject misleading? Are you posting to the proper area in the KM Portal Online Forum? Is your problem description understandable?

X. FOR DSWD STAFF : IF YOU HAVE REQUESTED FOR TECHNICAL ASSISTANCE (TA) THROUGH FORMAL CHANNELS, USE THAT TO COMMUNICATE WITH THE KM DIVISION

If you decide to request for TA for an program or service and you’ve also posted about it on the KM Portal Online Forum, we’ll use the TA request as the main channel to communicate with you. It’s simpler than conducting conversations in two places at once. Of course, you can feel free to keep using your discussion to talk about the issue with other community members.

XI. PROVIDE FEEDBACK AND AN UPDATE 

If a discussion helps you to resolve a problem or a question, or even if you resolve it through other means (such as a TA) it’s nice to follow up and let other users know that you’ve resolved it, and how it was resolved. It lets other contributors know that the problem is solved, and helps anyone else who stumbles across the same issue in future. If you found an answer by requesting TA with the KM Division, feel free to share your solution, but don’t just copy and paste an email.

XII. ANSWER QUESTIONS

Answer questions
Our KM Portal Online Forum thrives when people just like you try to help others. When you see an unanswered question and think you can offer some assistance, don’t hesitate to get involved. Remember to be polite, and if you do not completely understand a question and need more details, request more information from the poster. Remember: don’t share private personal or confidential company information.

OTHER IMPORTANT REMINDERS


I. IT’S OKAY TO DISAGREE, BUT BE RESPECTFUL

Disagreements happen all the time, and the KM Portal Online Forum is no exception. But a disagreement is no excuse for poor behavior and poor manners. It is important to resolve disagreements and differing views constructively. Avoid personal attacks. Moderators will get involved when they see something out of hand, and flame wars will be dealt with immediately and firmly. A community where people feel comfortable is a productive one, and we’re committed to keeping it that way.

II. RESPECT YOUR MODERATORS

The KM Portal Online Forum moderators often provide help in their free time, and their role is to provide an environment where everyone can interact and get assistance in the most efficient manner possible. They are certainly not here to make life harder for anyone. Any decision taken by the Administrators and Moderators is final and will be respected. Do not argue with the Administrators or Moderators in a thread. If you want to discuss a Moderator action, do it via email: kec@dswd.gov.ph.

III. DO NOT PROVIDE COPYRIGHTED MATERIAL

Do not offer or post copyrighted material where you do not own the copyright or where reuse rights are restricted. Soft copies of books, certification material, etc., are often copyrighted. Even if you obtained the content through other sources, do not send it around. Sure, we live in the open source world, but you need to check your sources.

IV. DO NOT ADVERTISE

We are not a space to advertise, and you are not permitted to do so without the express consent of Administrators. Posts considered advertisements will be deleted by the Moderators, and the poster will have to be sanctioned. Links to commercial sites, services and products might also be considered ads, and will be subject to review. Check before you post them.

V. USE PROPER LANGUAGE

The language that you use in the forum should be professional and courteous. Please don’t use curse, slang, inappropriate, or otherwise offensive language. Every professional has the responsibility to maintain good relationships and environments, and any abuses should be reported to the Moderators if no acceptable resolution can be found. Please also avoid “txt spk” and acronyms that might not be obvious. Some people are not native English speakers, and using abbreviated slang makes it more difficult to understand.

VI. KEEP IT APPROPRIATE 

Do not post images containing nudity, violence, or otherwise offending content. Don’t post religious, sexually explicit, or political threads
Pretty simple. There are other sites for that stuff, and this is not one of them.

Let’s all work together to make the KM Portal Online Forum community as rewarding and informative as possible. Have fun. Be courteous, thankful, and respectful of each other. We’re all human, so we all know that a small recognition can make a lot of difference.